Refund & Returns Policy

Refunds and Returns Policy for Brace Marketing

Effective Date: 18/12/2024

At Brace Marketing (operated by Hasan Ali LTD), we strive to ensure the satisfaction of our clients with our social media marketing services. This Refunds and Returns Policy explains our approach to handling refund requests and outlines the conditions under which refunds may be provided. Please read this policy carefully before engaging our services.

1. Scope of Policy

This Refunds and Returns Policy applies to all services purchased through our website, Brace Marketing, and directly from Hasan Ali LTD. As we provide digital marketing services rather than physical products, this policy is tailored for service-based transactions.

2. Refund Eligibility

Refunds will only be issued under the following conditions:

  • Service Non-Delivery: If the service was not delivered within the agreed-upon timeline, and delays were not caused by the client’s actions or lack of responsiveness.
  • Unsatisfactory Performance: If the delivered service did not meet the scope of work outlined in the signed agreement or proposal.
  • Technical Errors: In case of errors directly attributable to our team that rendered the service ineffective.

Refunds will not be provided for the following reasons:

  • Change of mind after services have commenced.
  • Delays caused by the client’s failure to provide necessary information or feedback.
  • Issues outside the scope of the agreed-upon services.

3. Conditions for Refunds

To qualify for a refund:

  • You must submit your refund request within 14 calendar days of the service delivery or from the date you first identified the issue.
  • The claim must clearly outline the reason for the refund and include any supporting evidence (e.g., emails, contracts, or performance reports).
  • Refunds will only be processed after an internal review by our team to confirm the validity of the claim.

4. Refund Process

To initiate a refund:

  1. Contact Us: Send an email to hasan.ali@bracemarketing.com with the subject line “Refund Request” and include:
    • Your full name and contact details.
    • The service purchased.
    • A detailed explanation of the issue.
  2. Acknowledgment: We will acknowledge your request within 3 business days and may request additional information, if necessary.
  3. Review: Our team will conduct a thorough review of your claim and provide a resolution within 10 business days of receiving all required information.
  4. Decision: If approved, the refund will be processed within 7 business days after the decision is communicated to you.

5. Refund Amount

  • Refunds will cover only the cost of the specific service affected. Any completed and satisfactory work or additional costs incurred (e.g., third-party fees) will not be refundable.
  • Approved refunds will be issued via the original payment method unless otherwise agreed upon.

6. Fees and Costs

  • Administrative Fee: A processing fee of up to 10% of the service cost may apply to cover administrative costs.
  • Non-Refundable Costs: Certain expenses, such as payments to third-party platforms or tools used during the service, are non-refundable.

7. Contact Information

If you have any questions or need further clarification about our Refunds and Returns Policy, please contact us:

We are committed to ensuring fair treatment and resolution for all refund-related matters.